Category: Facility Management

Is the Answer in the Shiny Box

Growing up, one of my grandmother’s favorite shows was The Price is Right. Throughout the show, contestants are offered an opportunity to trade the prize they have in hand for the unknown prize behind door No. 1, 2 or 3,…

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The Customer Technology Forgot

Those calling an 800-service line frequently and repeatedly hear, “Your call is very important, please hold for the next available representative”.  Often calls are disconnected, not answered, or redirected with the caller’s questions unanswered and frustrations mounting. Balancing of advancements…

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Seven Deadly Sins for Facilities Managers

No matter how successful a Facilities Manager is, everyone needs advice. Remember the popular adage that “things will go wrong in any given situation if you give them a chance”? Give yourself every chance you can and avoid some of…

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